6 Reasons Why Your Small Business Should Outsource IT Support

When you run a small business, IT can be a challenge. And this can be a major cause for slowing down your business’ growth and productivity.

There is one solution to this problem – outsourcing IT support.

Outsourced IT support for your small business means working with a managed service provider (MSP). You’ll gain a skilled technology partner that can handle your IT remotely and proactively, ensuring your systems and processes stay efficient and secure.

If you’re spending too much valuable time on IT maintenance, it’s time to consider getting external support from the IT experts.

Here’s our guide on IT support services and their benefits to your small business.

What are IT support services?

An MSP offers IT support services to help manage and monitor the network, users, services, and devices critical to a business’ success. Typically, these services are delivered remotely, on a proactive basis and under a subscription-based model.

Each MSP offers different IT support services, but common ones include:

  • Workstation, server and network support
  • Office 365 services
  • Online backup
  • Cloud hosting solutions
  • Hardware purchasing
  • Domain, SSL and DNS management

Managed IT support helps keep your networks and workstations updated and protected to keep your day-to-day operations seamless and efficient.

Let’s take a more in-depth look at some of the benefits…

6 benefits of outsourcing IT support for small businesses

  1. Improved business efficiency

Outdated technology hinders your productivity, and so does having to deal with all your IT-related tasks. In fact, research reveals that Brits lose an average of 46 minutes a day because of slow technology.

Letting an MSP like ITE Services manage your IT ensures your servers, technology and workstations perform as efficiently as possible.

An IT support provider also takes away the hassle of IT, freeing up your time to focus on your core business and more profitable tasks. Imagine the time you’d save by leaving tasks like data backup, domain management and hardware purchasing to the IT specialists. Not to mention having experts on hand for any technical support you need.

With more businesses turning to long-term remote working, outsourced IT support also prepares you better for the agile workplace of the future.

  1. Maintain security & compliance

Cybercrime and data security are major challenges for businesses of all sizes. According to FSB findings, small businesses suffer close to 10,000 cyber attacks daily.

Managed IT support helps to protect your network from attacks by keeping your software up to date and your critical business data secure. MSPs also understand the compliance landscape. So, they can provide expert advice on the best security technologies and services you need to stay compliant with any regulations that apply to your business.

In the unfortunate event of a data breach, an IT support company can recover your data quickly and reduce the downtime your business will face.

  1. Specialist advice on hand

One of the best things about partnering with an IT support company is the invaluable IT expertise you’ll have access to.

For instance, if you want to move your business to the cloud, an MSP like ITE Services can advise on the best solution and help make the migration as simple as possible.

Managed IT support companies have trusted relationships with software/hardware and other IT vendors too. So, by partnering with an MSP, you can get preferred pricing on IT services and hardware, as well as access to enterprise-level technology like secure cloud-hosted servers.

  1. Controlled costs

We know what you’re thinking – isn’t outsourcing IT support pricey? Managed IT services are more cost effective than you might think. And the cost of maintaining your small business IT yourself or hiring an IT manager (if necessary) is typically more expensive in the long run.

With ITE Services, for example, you can choose a package that meets your business’ needs and budget. What’s more, fixed IT costs give you room to budget accordingly. By opting for a subscription-based model, businesses of all sizes can benefit from the advantage of predictable IT support costs.

Using an MSP’s already-established team of IT professionals and latest technology will also reduce your IT costs long-term.

  1. Proactive support

When you’re stretched for time and resources, it’s easy to take a reactive approach to your small business IT; fixing issues as and when they arise.

A good IT support provider will take a more proactive approach to your IT maintenance. Rather than addressing problems when they occur, outsourced IT support will spot potential issues and resolve them before they become a problem.

This proactive monitoring means there’s less risk to your business productivity, and you’ll have a skilled team working on any IT problems, often before you’re even aware of them!

  1. Increased competitiveness

For most small businesses, having the budget and skillset to match the in-house IT support and technology larger companies have is unlikely to be achievable. Also, the cost of implementing and maintaining your IT internally will likely be passed on to customers, which can affect your business’ competitiveness.

Outsourcing IT support helps to level this playing field. It gives you access to the expertise and latest cloud technologies that large businesses enjoy, without the high price tag that comes with doing it yourself or investing in an internal IT team. This means you can focus on better serving your business and customers.

Ready for improved productivity, specialist support and hassle-free IT? Talk to us today about your IT support needs – our friendly team is on hand to help!