6 Reasons Why Your Small Business Should Outsource IT Support

6 Reasons Why Your Small Business Should Outsource IT Support


When you run a small business, IT can be a challenge. This can be a major cause for slowing down your business’ growth and productivity.

However, there is one solution to this problem – outsourcing IT support.

Outsourced IT support for your small business means working with a managed service provider (MSP).

You’ll gain a skilled technology partner that can handle your IT remotely and proactively, ensuring your systems and processes stay efficient and secure.

If you’re spending too much valuable time on IT maintenance, it’s time to consider getting external IT support from an IT expert company.

In this blog, we’ll brief you on why your small business should hire a managed service provider for IT support services.

You may go through this for the first time or you might have decided that it’s a need to change your existing managed service provider.

Either way, you must make sure that you are asking the right questions and determining your business’ IT support requirements across the organisation to be confident you’ve chosen the right managed services providers.


What Are IT Support Services?


An MSP offers IT support services to help manage and monitor the network, users, services, and devices critical to a business’s success.

Typically, these services are delivered remotely, on a proactive basis and under a subscription-based model.

Each MSP offers different IT support services, but common ones include:

  • Workstation, server and network support
  • Office 365 services
  • Online backup
  • Cloud hosting solutions
  • Hardware purchasing
  • Domain, SSL and DNS management

Managed IT support helps keep your networks and workstations updated and protected to keep your day-to-day operations seamless and efficient.


When to Hire A Managed Service Provider?


Many businesses don’t consider outsourced IT support until something wrong happens in the internal IT department – such as an IT partner quits unexpectedly or a virus or cyberattack takes place. While many companies can help with IT disasters, it is crucial for you to explore your options before the house is on fire.

Choosing to outsource your IT support is definitely a business decision and must not be rushed.

Take it in an easy way, spend some time thinking about what technology results you are expecting from outsourcing companies, what areas you would prefer to improve in, or any concern you may have about your current arrangements.

Ask your in-house IT team about how they are doing. Discuss with your employees whether they are getting what they expect from an IT perspective.


6 Benefits Of Outsourcing IT Support For Small Businesses


Let’s take a more in-depth look at some of the benefits…


1- Improved Business Efficiency


Outdated technology hinders your productivity, and so does having to deal with all your IT-related tasks. In fact, research reveals that Brits lose an average of 46 minutes a day because of slow technology.

Letting an MSP like GRIT Consultancy manage your IT ensures your servers, technology and workstations perform as efficiently as possible.

An IT support provider also takes away the hassle of IT, freeing up your time to focus on your core business network and more profitable tasks.

Imagine the time you’d save by leaving tasks like data backup, domain management and hardware purchasing to the IT specialists. Not to mention having experts on hand for any technical support you need.

With more businesses choosing to turn to long-term remote working, outsourced IT support also prepares you better for the agile workplace of the future.


2- Maintain Security & Compliance


Cyber threats and data security are major challenges for businesses of all sizes.

According to FSB findings, small businesses suffer close to 10,000 cyber attacks daily.

Managed IT support helps to protect your network from attacks by keeping your software up to date and your critical business data secure.

MSPs also understand the compliance landscape. So, they can provide expert advice on the best security technologies and services you need to stay compliant with any regulations that apply to your business.

In the unfortunate event of a data breach, an IT support company can recover your data quickly and reduce the downtime your business will face.


3- Specialist Advice On Hand


One of the best things about partnering with an IT support company is the invaluable IT expertise you’ll have access to.

For instance, if you want to move your business to the cloud, an MSP like GRIT Consultancy can advise on the best solution and help make the migration as simple as possible.

Managed IT support companies have trusted relationships with software/hardware and other IT vendors too. So, by partnering with an MSP, you can get preferred pricing on IT services and hardware, as well as access to enterprise-level technology like secure cloud-hosted servers.


4- Cost Savings


We know what you’re thinking – isn’t outsourcing IT support expensive?

Managed IT services are more cost-effective than you might think, and the cost of maintaining your small business IT yourself or hiring an IT manager (if necessary) is typically more expensive in the long run.

With GRIT Consultancy, for example, you can choose a package that meets your business’ needs and budget.

What’s more, fixed IT costs give you room to budget accordingly.

By opting for a subscription-based model, businesses of all sizes can benefit from the advantage of predictable IT support costs.

Using an MSP’s already-established team of IT professionals and the latest technologies will also reduce your IT costs long term.


5- Proactive Support


When you’re stretched for time and resources, it’s easy to take a reactive approach to your small business IT; fixing issues as and when they arise.

A good IT support provider will take a more proactive approach to your IT maintenance.

Rather than addressing problems when they occur, outsourced IT support will spot potential issues and resolve them before they become a problem.

This proactive monitoring means there’s less risk to your business productivity, and you’ll have a skilled team working on any IT problems, often before you’re even aware of them!


6- Increased Competitiveness


For most small businesses, having the budget and skillset to match the in-house IT support and technology larger companies have is unlikely to be achievable.

Also, the cost of implementing and maintaining your IT internally will likely be passed on to customers, which can affect your business’ competitiveness.

Outsourcing IT support helps to level this playing field. It gives you access to the expertise and latest cloud technologies that large businesses enjoy, without the high price tag that comes with doing it yourself or investing in an internal IT team.

This means you can focus on better serving your business and customers.


Risks Associated With Outsourcing Your IT Support


Before you make a decision to outsourcing services to an IT company, you should also consider some of the possible risks associated:


1- Less Control of Your Data:


When you outsource to a third party, it means you can’t always guarantee what will happen with personal information. When data is kept internal and secure, you have a better opportunity of knowing where and how it is being used and handled.

To overcome this risk, make sure you choose an outsourced IT support provider who can deliver data protection best practices and good industry standards as well as cyber security warranty.


2- Complex IT Functions Can Be Difficult To Outsource:


If your business’s IT infrastructure is complex, it might be hard to get up and running with an outsourced leading provider. This risk can be overcome with just patience and a little time, as long as you choose a competent provider.

Just keep in mind that for very complex functions, you might have a slightly slower start.


3- You Could Lose Ownership of Your Infrastructure


This is fairly a rare risk and one that can be avoided by selecting a managed service provider who acts with integrity.

Be aware of providing unlimited access and be cautious of a service provider who might introduce their own proprietary software into your infrastructure, and might demand back when your contract ends.




The business objectives of some small businesses are to save money by avoiding unnecessary operating costs.

Even today, many small businesses see IT support as an unnecessary expense but if you consider those 6 key benefits you can see how valuable IT support can be. Technology has become such a major part of any business either it is small or corporate.

Similarly, any problem with it can be very costly. However, by outsourcing IT to a reliable support team, your business can have the peace of mind that your IT is looked after by an outsource dedicated account manager of a reliable IT company.

Ready for improved productivity, specialist support and hassle-free IT? Talk to us today about your IT support needs – our friendly team is on hand to help!

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